Account Manager
Clearwater
June 29, 2020

FrankCrum Staffing is seeking an Account Manager to provide outstanding customer service and account management. The ideal candidate will have strong communication & analytical skills, ability to multi-task and be highly organized and detail oriented. PEO industry experience is not necessary, but beneficial.

The purpose of this position is to support sales and client retention through excellent customer service. The Account Manager role is intended to serve as the primary contact for all matters outside of payroll, and resolving issues and concerns submitted by internal and external customers.

Essential Duties

  • Provides excellent customer service by taking inbound correspondence, calls and emails from clients and brokers, and responds appropriately to ensure satisfaction
  • Builds and maintains a client relationship to help improve client rapport, client experience and satisfaction
  • Facilitates client requests with internal departments and ensures the request is completed timely and to the client’s satisfaction
  • Supports clients and internal teams with use of our technology platforms
  • Project manage complex accounts to ensure all of their needs are met
  • Manage and facilitate conflict resolution with our clients, brokers, and internal team members
  • Reviews and follows up on client cases on a daily basis
  • Works with clients, brokers, and other departments to provide superior customer service and retain accounts
  • Records case notes in case management software (Netwise)
  • Processes statistical data regarding operational transactions
  • Assists with special or on-going projects

Minimum Requirements

  • Two (2) years of related customer service experience
  • High school education or equivalent

FrankCrum Staffing is an equal opportunity employer prohibiting discrimination on the basis of race, color, sex, age, religion, national origin, disability, marital status and any other characteristic protected by local, state or federal law.

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