Insurance Communications Specialist
March 27, 2020

FrankCrum Staffing has an opening in Clearwater for an Insurance Communications Specialist. The main duties of the position are to create and publish relevant, high quality content for the partner agents to keep them updated and informed of the insurance products and offering including bulletins and company newsletters.

Essentials Duties and Responsibilities:

  • Social Media - Manage email and social media communications across LinkedIn, Facebook and with industry associations. Includes monitoring, tracking and reporting on key engagement metrics across email, social media and within the agent portal.
  • Agency Onboarding - Build relationships and assist with new agency set up in our proprietary rating software. Conduct new agent welcome calls and ensure agents are trained and informed of all available resources, and key contacts, to ensure a positive experience upon activation.
  • Agent Support - Manage the execution of sanctioned programs and key engagement metrics for our incentives and rewards program. Ensure accuracy in agent related data ranging from contact information to commissions. Work with accounting to ensure accurate payments of commissions and incentives.
  • Administrative - Prepare reports; manage CRM database and other administration duties to support the Vice President of Business Development.
  • Branding - Work closely with the corporate marketing department to ensure brand standards are met across all web and printed messaging.
  • Special Events - Manage events calendar for trade shows, insurance conferences and agent events. This includes coordinating travel and all necessary material needed at the event.
  • Travel – overnight travel may be required during events on occasion, less than 25% of the time.

Skills required:

  • Advanced writing and editing skills with the ability to be creative and imaginative with communication directed to our partner agents.
  • Knowledge and proficiency in commercial insurance terminology 
  • Knowledge in insurance company and insurance agency interactions with ability to anticipate agent needs
  • Knowledge and proficiency in social media messaging and management
  • Proven organizational and project management skills.
  • Ability to perform as an engaging company representative at events, hospitality functions and trade shows.
  • Ability to be organized, give attention to detail, and exercise follow up.
  • Ability to effectively plan, organize, and prioritize work assignments to meet deadlines.
  • Ability to maintain diplomatic peer, vendor and customer/client relations.
  • Ability to project an outgoing and service focused personality.
  • Ability to maintain a positive and respectful attitude and project a professional appearance and demeanor. 
  • Ability to be effective when working independently or cooperatively as a team member.
  • Ability to look for opportunities to apply new ideas, methods, designs, and technologies.
  • Ability to use discretion in dealing with confidential matters and information.


  • Insurance background required with a minimum of 1 year experience with a carrier or agency specializing in P&C insurance, commercial insurance preferred
  • Bachelor’s degree or equivalent experience in a similar role
  • Social Media Marketing experience with expert level LinkedIn knowledge, preferred
  • Intermediate to advanced knowledge of Microsoft Office programs
  • Intermediate knowledge of Microsoft CRM or ability to learn platform within 30 days of employment.

**Resumes are best viewed and optimized for system upload in a standard Word format**

FrankCrum is an equal opportunity employer prohibiting discrimination on the basis of race, color, sex, age, religion, national origin, disability, marital status and any other characteristic protected by local, state or federal law.



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