Call Center Representative
St. Petersburg
May 7, 2021

Frank Crum Staffing is seeking an experienced Care (Call) Center Representative to join its team at its Corporate headquarters in St. Petersburg, Florida. The ideal Care (Call) Center Representative will be a compassionate and skilled customer service professional who is interested in impacting the lives of others. this individual will be a key part of assuring courteous, accurate, and secure processing of customer orders and deliveries.

Care (Call) Center Representative Responsibilities:

  • Processing Inbound and outbound customer and member orders
  • Liaison with the company's Field Service Representatives, along with customers, agencies, and Case Managers
  • Data Entry of customer orders into company ERP and other programs

Care (Call) Center Representative Requirements:

  • Minimum of a high school diploma
  • Basic knowledge of Microsoft Office to include Word and Excel
  • Ability to organize and manage multiple priorities
  • Strong customer orientation and focus
  • Prior customer service or call center experience, preferred
  • Strong and accurate data entry
  • Good verbal and written communication skills
  • Ability to work in fast-paced environment
  • Attention to detail and dependability
  • Bilingual preferred with a $.50 per hour differential paid

 

 

Category:



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